Frequently Asked Questions (FAQs)

• Do you offer custom orders or matching family sets?

Yes, we do! Please email us at info@lorianas.com with as much information as possible, including your preferred style, design/print, sizes and quantities. We'll get back to you as soon as we can.

Please note that we do not provide complimentary samples or sample photos. If a physical sample is requested, an additional fee applies.

• Where are you based?

We are a family-owned, home-based business located in Flatbush, Auckland, New Zealand.

• Do you ship internationally?

Yes! We offer international shipping.

You can place your order through our website, where shipping fees are generally calculated at checkout. If additional shipping charges apply, we will contact you with an invoice.

Please note that some products may have international shipping restrictions, and shipping fees may need to be adjusted accordingly.

• Can I reorder a product that has sold out?

Yes! We may be able to arrange a special reorder, subject to product availability and our production schedule.

A $30 special-order fee applies. Please contact us to check availability before placing your request.

• What is your returns and exchanges policy?

Please refer to our Returns & Exchanges Policy for information on returns, exchanges and eligibility.

• Do you accept bulk orders or supply other stores?

Yes! We welcome bulk and wholesale enquiries.

Please email info@lorianas.com with details of the products and quantities you're interested in, and we'll be happy to assist.

• Can you source items that are not available on your website?

Yes! We offer a sourcing service for customers looking for Pacific-inspired items that may not be available on our website or locally in New Zealand.

Whether you're based outside Auckland or organising items for family events, saofa'i ceremonies or other special occasions, we're happy to help where possible.

A $40 sourcing fee applies, in addition to the cost of the items and any applicable shipping charges.

Please email info@lorianas.com with your requirements, and we'll let you know what we can arrange.