Returns and Exchange Policy

RETURNS POLICY

At Loriana’s, we understand that not every purchase goes as planned, especially when it comes to choosing the right size, color, etc., and we completely get that! Our goal is for our customers to be 100% satisfied with their purchases. If you’ve selected the wrong size, we’re happy to offer exchanges or, alternatively, a credit note. Please note that we do not offer refunds unless the garment is found to be faulty.

We carefully quality control all our online orders to ensure you receive a product in perfect condition.

We understand that shopping online can sometimes be a bit of a gamble, so we strive to provide as much detail as possible about the sizing and fit of our garments. Rest assured, if an item doesn’t work for you, we’re more than happy to exchange it for a different size or style, or alternatively, offer a credit note.

Simply follow the guidelines below to make a return, or if you have any questions not answered here, feel free to email us at return@lorianas.com

Please note that we do not offer refunds for ‘change of mind’ purchases. By completing an order with us, you are accepting our terms and conditions for exchanges and returns. If you have any queries or need assistance with any item, please don’t hesitate to reach out. We’ll be more than happy to help!

RETURNS POLICY

Simply send us a message via facebook or email, stating why you are returning the item. Our mailing bags are reusable, which you can reuse when sending an item back for exchange. Carefully cut with a scissors and remove the mailing sticker in the front.  

All garments must be in the same condition when purchased, and still have swing tags attached to it.

You have within 5 days to contact us about your exchange and within 14 days (from date of arrival) to get the item sent back to us. For overseas orders- items must be returned to us immediately (Leave receiver within 7 days) Return postage is to be paid by the customer (unless faulty). We take no responsibility for any returns that are lost in transit so we recommend a tracking option.

Credit notes/ gift vouchers are valid for 6 months from date of issue, (if for any reason there is an unused voucher, simply contact us and we will gladly arrange that for you)

For hygiene reasons, we do not do exchange on accessories.

Items must be unworn, unwashed, and must not have any presence of makeup or tan stains, no body odour, perfume or deodorant. It simply must be in original condition.

All sale items are non-returnable (unless faulty) and we do not accept exchange on sale stock so please choose carefully, if you have any questions regarding fit etc of a garment, please feel free to message us on either facebook or email us at info@lorianas.com 

We unfortunately do not ‘hold items’ until your return arrives for exchange, this is because we carry limited stock.

Please be reminded it is your responsibility to get the item safely back to us and you are to take care of all the postage expenses of a return. For faulty items- we will take care of the postage fees.